Terms of Service

1. Acceptance of Terms

TapToChat.io ("Service") is operated by JS Trading Ventures LLC, an Illinois limited liability company at 5140 Howard Street, Skokie, Illinois 60077, United States ("TapToChat", "we", "us"). By accessing or using the Service, you agree to these Terms of Service ("Terms") with JS Trading Ventures LLC. If you don't agree, don't use the Service.

2. Description of Service

TapToChat.io provides live chat software for websites, including:

• Real-time chat widget
• Agent dashboard (web and mobile)
• AI-powered chatbot
• Analytics and reporting
• Integrations with third-party services

3. Account Registration

To use the Service, you must:

• Provide accurate, complete information
• Be at least 18 years old
• Maintain the security of your account credentials
• Notify us immediately of unauthorized access
• Be responsible for all activity under your account

4. Subscription Plans

Free Plan

• Limited to 1 agent and 100 chats/month
• No credit card required
• We may change limits with 30 days notice

Paid Plans

• Billed monthly or annually
• Prices at taptochat.io/pricing
• Credit card required
• New paid subscriptions start with a 14-day free trial if the organization has never had one, or has had no subscription in the last 6 months. An organization that has had a trial and held a subscription in the last 6 months, whether it cancelled during the trial or after a paid period, is not given another, and neither is one whose subscription history we cannot confirm when it subscribes. In either case its new subscription is billed from the first day, and we tell you so before you pay
• Auto-renewal unless canceled

5. Payment Terms

• All fees are in USD
• Payment processed by Stripe
• Your card is collected when you subscribe, but not charged during a 14-day free trial
• We charge your card when the trial ends, and on each renewal after that
• Cancel before a free trial ends and you are not charged for it
• All fees are non-refundable except as required by law
• We may change prices with 30 days notice to existing customers
• Taxes are your responsibility

6. Refund Policy

• 30-day money-back guarantee for first payment
• After 30 days, no refunds
• Exceptions may be made at our discretion

7. Cancellation

You may cancel anytime:

• Cancel in your dashboard
• No cancellation fee
• Service continues until end of billing period
• No partial refunds for mid-period cancellation

We may cancel your account if you:

• Violate these Terms
• Don't pay fees
• Abuse the service

8. Acceptable Use

You agree NOT to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Send spam or malware
• Harass, abuse, or harm others
• Attempt to hack or disrupt the service
• Resell the service without authorization
• Use the service for illegal activities
• Scrape or copy our content/code
• Reverse engineer our software

9. Content Ownership

Your Content

• You own all content you submit (chat messages, files, etc.)
• You grant us a license to use it to provide the service
• You're responsible for your content
• We may remove content that violates these Terms

Our Content

• We own all intellectual property in the Service
• This includes our code, design, logos, trademarks
• You get a limited license to use the Service
• You can't copy, modify, or reverse engineer

10. Data and Privacy

• We process your data per our Privacy Policy
• You're responsible for getting consent from your users
• You can export your data anytime

12. Service Availability

• We aim for 99.9% uptime (except Free plan)
• We may perform maintenance with notice when possible
• We're not liable for downtime or data loss
• Enterprise plans include SLA guarantees

13. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS.

14. Warranties Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DON'T GUARANTEE THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

15. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Service or violation of these Terms.

16. Changes to Terms

We may update these Terms from time to time. We'll notify you of material changes via email or in-app notification. Continued use after changes means you accept the new Terms.

17. Governing Law

These Terms are governed by the laws of the State of Illinois and the federal laws of the United States, without regard to conflict-of-law rules. Any dispute arising out of these Terms or the Service shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the personal jurisdiction of those courts.

18. Contact

Questions about these Terms?

• JS Trading Ventures LLC
• 5140 Howard Street, Skokie, Illinois 60077, United States
• Phone: +1 (224) 488-0143
• Email: hello+support@taptochat.io