Live Chat Built for SaaS Companies
Reduce churn, onboard users faster, and turn free trials into paid customers. Purpose-built for software companies who need to scale support without scaling costs.
The Chat Solution Built for SaaS
Everything you need to support and grow your product
Reduce Churn by 35%
Catch at-risk users before they cancel. Proactive messages to users who haven't logged in, struggling with features, or showing cancellation signals.
- Detect at-risk users automatically
- Proactive outreach before cancellation
- Win-back campaigns via chat
Average 35% reduction in monthly churn
2.3x higher trial-to-paid conversion
Convert More Free Trials
Help trial users reach their “aha moment” faster. Answer setup questions, guide them to key features, and remove friction before trial expiry.
- Onboarding guidance via chat
- Feature adoption tips
- Pre-expiry upgrade nudges
Scale Support Without Hiring
AI handles 80% of common questions automatically. Your team focuses on complex issues and high-value customers. Support 10x users with the same team size.
- GPT-4 trained on your docs
- Auto-answers 80% of questions
- Seamless AI-to-human handoff
Support 10x more users with same team
Features Built for SaaS Teams
Everything you need to support and grow your product
Full User Context
See user plan, signup date, feature usage, and last login automatically when they message. No more asking “what's your email?”
- Subscription tier & status
- Feature usage analytics
- Recent activity timeline
In-App Messaging
Embed chat directly in your product. Users get help without leaving your app. Context-aware messaging based on page.
- SDK for React, Vue, Angular
- Context-aware help by page
- Authenticated user sessions
AI Trained on Your Docs
Sync your documentation, help articles, and API docs. AI answers technical questions with links to relevant docs.
- Auto-sync from Notion, GitBook
- API documentation support
- Contextual article suggestions
Product Analytics Integration
Connect to Mixpanel, Amplitude, or Segment. See user behavior, feature adoption, and usage patterns during chats.
- Mixpanel, Amplitude, Segment
- Feature adoption tracking
- User journey visualization
Automated Workflows
Trigger messages based on user behavior. Onboard new trials, re-engage inactive users, or celebrate milestones automatically.
- Trial onboarding sequences
- Churn prevention triggers
- Milestone celebrations
API & Webhooks
Push every conversation to your CRM or data warehouse with outbound webhooks, and read it back over the REST API.
- Salesforce, HubSpot, Pipedrive
- Per-event delivery with retries
- API keys managed per organization
Trusted by SaaS Companies Like Yours
“We reduced churn by 30% in the first quarter after implementing TapToChat. Being able to reach at-risk users proactively made all the difference. Our MRR is up 40%.”
Rachel Park
Head of Customer Success @ CloudSync • 2K users
“The AI chatbot answers 85% of our documentation questions automatically. We're supporting 5,000 users with a team of 3. Game changer for bootstrapped startups.”
Tom Nguyen
Founder @ DevTools Pro • 5K users
Pricing That Scales With You
Start free, upgrade as you grow. No per-seat pricing traps.
Why SaaS Companies Choose TapToChat
Intercom
- ✗$444/month for 3 agents
- ✗Complex pricing tiers
- ✗Charges per MAU over limit
TapToChat
- ✓$29/month for 3 agents
- ✓Simple, transparent pricing
- ✓Unlimited chats, no MAU fees
Ready to Reduce Churn & Grow Faster?
Join hundreds of SaaS companies using TapToChat. Start free, no credit card required.