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Privacy Policy

Last Updated: September 17, 2026

Introduction

TapToChat.io is operated by JS Trading Ventures LLC, 5140 Howard Street, Skokie, Illinois 60077, United States ("we", "our", "us"), which is the controller of the personal information described here. We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

1. Information You Provide

  • Account information (name, email, password)
  • Organization details (company name, website URL)
  • Payment information (processed by Stripe, we don't store card details)
  • Chat conversations and messages
  • Profile information (avatar, bio, phone number)

2. Automatically Collected Information

  • Device information (browser type, OS, device ID)
  • Usage data (pages visited, features used, time spent)
  • IP address and geolocation
  • Cookies and similar technologies
  • Log data (timestamps, errors, performance metrics)

3. Information from Third Parties

  • CRM data (if you integrate Salesforce, HubSpot, etc.)
  • Social media profiles (if you connect Facebook, Twitter, etc.)
  • Payment information from Stripe

How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your transactions
  • Send you service-related communications
  • Respond to your requests and support needs
  • Improve our service and develop new features
  • Detect and prevent fraud and abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent)

Information Sharing

We share your information with:

Service Providers

  • Supabase (hosting and database)
  • Vercel (web hosting)
  • Cloudflare (CDN and security)
  • Stripe (payment processing)
  • SendGrid (email delivery)
  • Twilio (SMS delivery)
  • Mixpanel & Google Analytics (analytics)
  • Datadog (performance monitoring and masked session replay, with your consent)

Legal Requirements

We may disclose information if required by law, court order, or government request.

Business Transfers

If we're acquired or merge with another company, your information may be transferred.

Mobile Messaging

If you give us your mobile number and agree to receive text messages, this section explains what we do with it. You can see the exact wording you agree to on our messaging consent page.

  • Mobile information and consent to receive text messages will not be sold, rented or shared with any third parties for marketing or promotional purposes. We share your number only with the messaging providers who deliver the messages on our behalf, and only so they can deliver them.
  • Message frequency varies, depending on the activity in your account.
  • Message and data rates may apply.
  • Reply STOP to any message to opt out at any time, or HELP for help. You can also turn messaging off in your account settings.
  • Consent to receive text messages is never a condition of purchasing anything from us.
  • We keep a record of when you opted in and the exact wording you were shown, so we can answer a question about it later. Opting out is recorded the same way, and an opt-out is honoured permanently.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Closed chat transcripts are retained for 90 days by default, but you can configure this in your settings.

Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data
  • Portability: Export your data in a standard format
  • Opt-out: Unsubscribe from marketing emails
  • Objection: Object to certain data processing activities

To exercise these rights, contact us at hello@taptochat.io.

GDPR Compliance (EU Users)

If you're in the EU, we comply with GDPR:

  • Legal basis for processing: Contract, consent, legitimate interests
  • Data Protection Officer: dpo@taptochat.io
  • Data is stored in secure, encrypted databases

CCPA Compliance (California Users)

If you're in California, you have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we don't sell your data)

Children's Privacy

Our service is not intended for children under 13. We don't knowingly collect data from children.

Security

We use industry-standard security measures:

  • TLS 1.3 encryption in transit
  • AES-256 encryption at rest
  • Regular security audits
  • Access controls and authentication

However, no system is 100% secure. Use strong passwords and enable 2FA.

Cookies

We set essential cookies only: one that keeps you signed in, one that remembers a language you chose, and one that remembers your cookie choices. We do not currently run analytics or marketing cookies. If we add analytics, it stays off until you turn it on in the cookie settings linked in the footer of every page.

Every cookie and browser-storage item we set is listed, with its purpose and lifetime, in our Cookie Policy.

Changes to This Policy

We may update this policy from time to time. We'll notify you of material changes via email or in-app notification.

Contact Us

Questions about this policy?