Everything You Need to Delight Your Customers

Powerful features built for modern teams. No complexity, no bloat, just what works.

Core Features

CORE

Real-Time Messaging

Lightning-fast WebSocket connections ensure messages arrive in under 200ms globally. Your customers never wait for a response.

Sub-200ms message delivery worldwide
Typing indicators and read receipts
Automatic reconnection and offline queuing
File and image sharing

Customer: Need help with my order #1234

Delivered in 180ms

Agent: I can help! Let me check that for you...

Delivered in 195ms

iOS App

Native Swift

Android App

Native Kotlin

MOBILE

Native Mobile Apps

iOS and Android apps built with native technologies. Handle chats on the go with push notifications and badge counts.

Native iOS (Swift) and Android (Kotlin) apps
Push notifications with badge counts
Handle multiple conversations simultaneously
Offline mode with message queuing

WIDGET

Customizable Chat Widget

Match your brand perfectly. Choose colors, position, greeting messages, and more. Loads in under 100ms without slowing your website.

Custom colors and branding
Choose position (bottom-right, bottom-left)
<100ms load time (Cloudflare CDN)
Mobile responsive and accessible

<script>
  (function(w,d,s,o,f){
    w['TapToChat']=o;
    w[o] = w[o] || function()...
  })(window, document, ...);
  ttc('init', 'YOUR_WIDGET_ID');
</script>

One line of code. Works with any website builder.

Advanced Features

Everything you need to scale your support operations

Team Collaboration

Work together seamlessly with chat assignment, internal notes, and agent routing.

Assign chats to specific agents
Internal notes and tags
Round-robin routing

Powerful Analytics

Track every metric that matters. Response times, customer satisfaction, and more.

Response time tracking
Customer satisfaction (CSAT)
Agent performance metrics

Multi-Channel Support

Reach customers on their preferred platform. All conversations in one place.

Email integration
SMS/WhatsApp support
Social media (Facebook, Twitter)

50+ Integrations

Connect with your favorite tools. CRMs, help desks, e-commerce platforms, and more.

Salesforce, HubSpot, Zendesk
Shopify, WooCommerce, Stripe
Slack, Discord, webhooks

Knowledge Base Sync

Sync articles from Zendesk Guide, Intercom, or Help Scout. Auto-suggest relevant articles.

Auto-sync from external KB
AI-powered article suggestions
Full-text search

Enterprise Security

GDPR compliant with industry-standard encryption and data protection.

AES-256 encryption at rest
TLS 1.3 in transit
GDPR & SOC 2 compliant

Developer-Friendly SDKs

Build custom experiences with our mobile and web SDKs

React Native SDK

Cross-platform SDK for React Native apps with full TypeScript support.

import { useTapToChat }
from '@taptochat/react-native'

const { sendMessage } =
  useTapToChat({ widgetId })

iOS SDK (Swift)

Native iOS SDK with async/await support and SwiftUI integration.

let sdk = TapToChatSDK(
  config: config
)

await sdk.sendMessage(
  content: "Hello"
)

Android SDK (Kotlin)

Native Android SDK with Kotlin Coroutines and Jetpack Compose support.

val sdk = TapToChatSDK
  .create(context, config)

sdk.sendMessage(
  content = "Hello"
)

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