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Everything You Need to Delight Your Customers

Powerful features built for modern teams. No complexity, no bloat, just what works.

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Core Features

CORE

Real-Time Messaging

Lightning-fast WebSocket connections ensure messages arrive in under 200ms globally. Your customers never wait for a response.

  • Sub-200ms message delivery worldwide
  • Typing indicators and read receipts
  • Automatic reconnection and offline queuing
  • File and image sharing

Customer: Need help with my order #1234

Delivered in 180ms

Agent: I can help! Let me check that for you...

Delivered in 195ms

iOS App

React Native (Expo)

Android App

React Native (Expo)

MOBILE

Mobile Apps (coming soon)

An iOS and Android agent app built with React Native. Handle chats on the go with push notifications and badge counts; coming soon to the App Store and Google Play.

  • One React Native app for iOS and Android
  • Push notifications with badge counts
  • Handle multiple conversations simultaneously
  • Offline mode with message queuing
WIDGET

Customizable Chat Widget

Match your brand perfectly. Choose colors, position, greeting messages, and more. Loads in under 100ms without slowing your website.

  • Custom colors and branding
  • Choose position (bottom-right, bottom-left)
  • <100ms load time (Cloudflare CDN)
  • Mobile responsive and accessible
<script>
  (function(w,d,s,o,f){
    w['TapToChat']=o;
    w[o] = w[o] || function()...
  })(window, document, ...);
  ttc('init', 'YOUR_WIDGET_ID');
</script>

One line of code. Works with any website builder.

Advanced Features

Everything you need to scale your support operations

Team Collaboration

Work together seamlessly with chat assignment, internal notes, and agent routing.

  • Assign chats to specific agents
  • Internal notes and tags
  • Round-robin routing

Powerful Analytics

Track every metric that matters. Response times, customer satisfaction, and more.

  • Response time tracking
  • Customer satisfaction (CSAT)
  • Agent performance metrics

Chat, Email and SMS

Web chat today, email notifications for your team, and SMS alerts on the way. Every conversation in one inbox.

  • Email notifications
  • SMS alerts (coming soon)
  • Works on any website: WordPress, Webflow, Shopify, Squarespace and custom sites

API and Webhooks

Automate with the REST API and outbound webhooks. Manage your keys in the dashboard.

  • Salesforce, HubSpot, Zendesk
  • Shopify, WooCommerce, Stripe
  • Slack, Discord, webhooks

Knowledge Base

Upload PDFs, Word documents, Markdown or HTML and let the AI answer from them.

  • Upload PDF, DOCX, TXT, Markdown and HTML
  • AI-powered article suggestions
  • Semantic search over your documents

Enterprise Security

GDPR compliant with industry-standard encryption and data protection.

  • AES-256 encryption at rest
  • TLS 1.3 in transit
  • GDPR compliant

Developer-Friendly SDKs

Build custom experiences with our mobile and web SDKs

React Native SDK

Cross-platform SDK for React Native apps with full TypeScript support.

import { useTapToChat }
from '@taptochat/react-native'

const { sendMessage } =
  useTapToChat({ widgetId })

iOS SDK (Swift)

Native iOS SDK with async/await support and SwiftUI integration.

let sdk = TapToChatSDK(
  config: config
)

await sdk.sendMessage(
  content: "Hello"
)

Android SDK (Kotlin)

Native Android SDK with Kotlin Coroutines and Jetpack Compose support.

val sdk = TapToChatSDK
  .create(context, config)

sdk.sendMessage(
  content = "Hello"
)

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