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Stop your AI chat from confidently telling customers the wrong thing
The AI Answer Safety Playbook — 12 guardrails to stop your chatbot saying the wrong thing to a customer
- The 12-point guardrail checklist you can apply before you go live
- How to stop the bot inventing prices, policies, and promises
- A one-page "escalate, don't guess" rule your bot can follow
- The 5 answers an AI should never give on its own
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The problem this solves
Your AI chatbot gives wrong, off-brand, or risky answers.
73%of buyers lose trust in a brand after one confidently wrong answer
What's inside
1Why confident wrong answers cost more than "I don't know"
2The 12 guardrails, grouped into Knowledge, Tone, and Limits
3Grounding: making the bot answer only from your real content
4The escalate-don't-guess rule (with copy-paste wording)
5Red-team script: 20 questions to break your bot before customers do
6Your pre-launch safety checklist
Who it's for
- Founders turning on AI chat for the first time
- Support leads who own the customer experience
- Anyone burned by a chatbot confidently making something up
Questions
- Do I need a technical team to use this?
- No. Every guardrail is written as a decision or a setting, not code. If you can edit your help centre, you can apply the whole checklist.
- Will this work with any chat tool?
- Yes. The playbook is vendor-neutral — the guardrails apply whether you run TapToChat, a DIY GPT bot, or another platform.
- How long does it take to work through?
- About 30 minutes to read, and roughly an afternoon to apply the full checklist to a live bot.
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The AI Answer Safety Playbook — 12 guardrails to stop your chatbot saying the wrong thing to a customer.
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